First time Superdry buyer
1/28/2020
I have bought several LA ZIP hoodies in the previous year. They were good quality and had no issues. This year, the side pockets are not double stitched at the edge so some of them fall off quickly. The one I received was faulty and the right side pocket wasn't even sewed to the edge of the pocket. If I can upload photo here I would. Returning it for a refund. I am a superdry fan but I think they need to do more quality control of their products. They are by no means at the cheaper end of the business. They should do a better job at quality control. Also you should know that you are able to return for refund (the hotline refused to give you refund but contact their customer care, they have to due to the UK LAW) even if it's a final sale or a discounted product if the product is faulty. Even if they wrote on their website that it is not returnable or refundable. When a product is faulty no matter if it's a final sale or a discounted product they need to refund you due to the UK LAW that they are bound to.