This page (together with the documents referred to on it) tells you about the terms and conditions on which we supply any of the products (Products) listed on our website superdry.com (our site) and on which you may use our site. If you don’t accept the terms and conditions, please do not use our site.
Please read these terms and conditions carefully before ordering any Products from our site. When establishing an account and placing an order, you will be invited to agree to these terms and conditions by clicking ‘Proceed’. If you don’t accept the terms and conditions by ticking this box, you will not be able to order any Products from our site.
You can print a copy of these terms and conditions for future reference.
superdry.com is a site operated by Supergroup Internet Limited (we, our, us). We are registered in England and Wales under number 07139044. Our registered office is: Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. Our registered VAT number is GB974823775.
See Contact Us for further information about our contact details.
If the need arises, we may suspend access to our site to carry out routine or emergency work. We will not be liable if for any reason our site is unavailable at any time or for any period.
You may use our site only for lawful purposes. Certain areas of our site may enable you to enter some content of your own. In such cases, the content must not:
By clicking on the following link, you can find out further information about the ordering process.
After making an order, you will receive an email from us accepting your order. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you the confirmatory email referred to above. The contract between us (Contract) will only be formed when we send you this email.
Subject to stock availability, we aim to dispatch Products ordered before 2pm on the same working day.
Delivery dates are estimated and are not guaranteed, although we make every reasonable effort to deliver Products by any quoted delivery date.
You can find out further information on our delivery service and delivery charges in delivery and returns.
The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs, which will be added to the total amount due.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of the rejection.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after the Contract between us has been formed, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
We accept payment with the following credit or debit cards listed on our site.
Cards accepted: Visa and MasterCard credit cards, Visa debit cards (Visa Delta, Visa Electron, Visa Debit), Maestro, Switch and Solo.
We can also accept Paypal payments.
By submitting an order to us through our site, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full.
You may cancel a Contract at any time within 14 days, beginning on the day after you received the Products. Please see the information pages for full details including our returns policy.
You must return the Product(s) to us immediately at your own cost. You must take reasonable care to ensure that we receive the Product(s) and that they are not damaged in transit.
This does not affect your statutory rights in respect of defective Products.
"superdry" is a registered trade mark of DKH Retail Limited (Trading as Laundry Athletics).
You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.
Our total liability to you under the Contract will be limited to the amount paid by you for the Products purchased.
We have taken every care in the preparation of the content of our site. However, the content displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. We will not be responsible for any errors or omissions or for the results obtained from the use of such content or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can.
To the extent permitted by law, we hereby expressly exclude any and all liability (whether arising in contract, tort or otherwise) for any direct, indirect or consequential loss or damage which you or any third party may incur in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it. This does not affect any liability we have to you under the Contract.
These limitations and exclusions do not affect your statutory rights and only apply to the extent permitted by applicable law. Nothing in these terms and conditions shall limit our liability for personal injury or death caused by our negligence.
We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct. We have no control over the content of those third party sites or the performance of these services. Accordingly, you use these services at your own risk and we accept no responsibility for them or for any loss or damage that may arise from your use of them.
These limitations and exclusions do not affect your statutory rights.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities. This does not affect your statutory rights.
If any of these terms and conditions is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.
These terms and conditions and the documents mentioned in these terms and conditions contain the whole agreement between us and you relating to the supply of Products. No additional terms or conditions requested or communicated in any way by you will form part of the Contract whether accepted or not by an employee of ours.
We may revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the timer that you order Products from us or otherwise use the Site.
The operation of our site and Contracts for the purchase of Products through our site are governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
If you buy any two items you will receive a third item free of charge. The cheapest item will be free. This offer applies to purchases made in USA Superdry stores and online from www.superdry.com/us between now and the 9th July
To redeem in-store, present the voucher (printed or on mobile) at the till.
For online orders, the third item will automatically be deducted at the checkout. If you return one or more items that were part of a promotional offer for a refund, we will identify it as part of a promotion. If one or more of the items are returned, the promotional offer is no longer valid and you will be charged the correct price for the item(s) you keep.
Example 1 – returning the free item
Example 2 – returning one of the items you have paid for
Exchanges can only be offered on the same product for a size or colour change
This promotion cannot be used in conjunction with any other promotion or discount. If you would like to return any one or more items for a refund, you must bring all the items back and pay full price for any items that you keep. For an exchange, you can exchange like for like to the value of the original price, if the new item is more expensive you would need to pay the additional value (unless it remains the cheapest item)
Sale only in household quantities. Not valid in Outlet Stores or in concessions.
Terms and Conditions
If your item was purchased at an offer price, your refund will be based on that promotional price.
Please also note that if you bought your items as part of a promotion, we'll always give you a refund that matches the amount you paid for the item unless:
Offer is only available to customers for order and delivery in the following countries: UK, Italy, Germany, France, USA, Belgium, Netherlands and Ireland.