delivery & returns Jackets, Hoodies, T Shirts, Shorts

UK delivery is free.

Orders placed before 2pm on a working day are dispatched on the same day. All other orders are dispatched on the next working day. For UK delivery, we use the Royal Mail tracked delivery service. Royal Mail quote this as being a 48 hour service.

• Free UK Delivery
• 48 Hour service
• Tracked (Royal Mail)

When your order has been dispatched, you will receive an email confirmation with a link to your tracking number included.

If your order can fit through the letter box, it will be delivered and marked as such on the Royal Mail tracking system.

If you are not at the delivery address and the item does not fit through the letter box, a card will be left informing you of how to collect it.

Delivery within Europe is free.

Orders placed before 2pm on a working day are dispatched on the same day. All other orders are dispatched on the next working day. European deliveries are made using DHL.

• Free European Delivery
• Tracked (DHL)

When your order has been dispatched, you will receive an email confirmation with a link to your tracking number included.

If someone is present at the time of delivery to sign for your order, it will be marked as ‘signed for’ on the DHL tracking system.

If no one is available to sign for your order at the delivery address, a card will be left informing you of how to collect it.

The list below shows European countries eligible for free delivery, followed by their DHL shipping times in days. If your country is not listed, please see our International Delivery section.

If you wish to return anything to us from a non-EU country, please note that you must complete a customs declaration indicating that the package contains returned goods. If you fail to do this, we are unable to accept any charges incurred in order for the package to reach us.

Delivery in the North America (Canada, Mexico and the USA) is free.

Orders placed before 2pm on a working day are dispatched on the same day. All other orders are dispatched on the next working day. North American deliveries are then made using DHL. This is currently quoted as being a 1-2 day service for USA deliveries to the USA and a 2-3 day service to Canada and Mexico.

• Free Delivery in North America (Canada, Mexico and the USA)
• Tracked (DHL)

When your order has been dispatched, you will receive an email confirmation with a link to your tracking number included.

If someone is present at the time of delivery to sign for your order, it will be marked as ‘signed for’ on the DHL tracking system.

If no one is available to sign for your order at the delivery address, a card will be left informing you of how to collect it.

If you wish to return anything to us from North America, please note that you must complete a customs declaration indicating that the package contains returned goods. If you fail to do this, we are unable to accept any charges incurred in order for the package to reach us.

Countries we ship to for free

We offer free delivery within the UK, North America (Canada, Mexico and the USA) and Europe. Please see the list below for eligible European countries, followed by their shipping times indicated in days:

Countries we ship to for a charge

Below is a list of countries which we ship to, for which an international delivery charge is applied to your order:

International delivery charges

Please note that costs are indicated in US Dollars ($USD).

How we deliver to international countries

We attempt to dispatch orders placed before 2pm on the same working day. All other orders are dispatched on the next working day. International deliveries are largely then made using DHL, with the remainder made by Royal Mail. Please refer to the chart below for shipping times quoted by the delivery services for your destination country. Please note that countries which we ship to via Royal Mail, are followed by ‘RM’.

Signing for your order

When your order has been dispatched, you will receive an email confirmation with a link to your tracking number included.

If someone is present at the time of delivery to sign for your order, it will be marked as ‘signed for’ on the DHL tracking system.

If no one is available to sign for your order at the delivery address, a card will be left informing you of how to collect it.

Delivery to Countries via Royal Mail

For countries which we ship to via Royal Mail, please note that this is currently an untracked service. However, orders will need to be signed for at the delivery address.

If no one is available to sign for your order at the delivery address, a card will be left informing you of how to collect it.

International returns

If you wish to return any items to us from a country on our international deliveries list, please note that you must complete a customs declaration indicating that the package contains returned goods. If you fail to do this, we are unable to accept any charges incurred in order for the package to reach us.

Yes we do. All BFPO addresses must be registered as UK, rather than the country where you are posted. Royal Mail will then deliver the parcel to the British Forces Post Office in London. It then becomes the responsibility of the British Forces to deliver your parcel to the correct location.

We are unable to send parcels over 2Kg to BFPO addresses, so large orders may be split over multiple parcels.

We can deliver to your place of employment but we do not deliver to PO Box addresses for security purposes.

Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot advise you what the cost will be, as customs policies and import duties vary widely from country to country.

We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

As soon as your order is dispatched, you will be sent an email to confirm that it's on its way. You can request your tracking number by emailing care@superdry.com.

If you think the item you received is faulty, please contact our customer service team by phone on +44(0)1242 588098 or email care@superdry.com. We will then advise on how to proceed with the return. Please include as many details as possible about the fault.

Due to technical processes used, it is imperative that each individual garment's washing instructions are adhered to exactly as stated on the care label. Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the supplier. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing.

If you have received an incorrect item in your order, please contact our customer service team care@superdry.com. We will then advise on how to proceed with the return. Please include as many details as possible about the error.

Regrettably mistakes can happen. Sometimes we don't send everything you've ordered at the same time, so please first of all check your packing note or dispatch emails to see if any of your items will be arriving separately.

If the packing note states an item should be in your parcel but it is not, please contact our customer service team care@superdry.com, who will try to rectify the mistake as quickly as possible.

We accept returns on all items, no quibble and always make this process as easy and hassle free as possible.

For your added assurance during the Christmas shopping period, all orders placed between 15th October and 24th December 2011 can be returned until 14th January 2012.

Please note that we are able to offer returns on underwear and perfume, providing that your item(s) are unopened and unworn, with packaging and labels intact.

Please complete the Returns Form enclosed with your order and from there you can arrange for the item(s) to be sent back to us through any postal service of your choice

Items should wherever possible be returned in their original packaging with any enclosed documentation and a completed Returns Form.

We are really sorry if we made a mistake when processing your request.

If you were expecting a replacement and got a refund instead, this may be because we were unable to exchange the item for what you wanted. In this case we would automatically issue you with a refund and email to let you know.

If you were expecting a refund and we sent you replacement goods, please get in touch with our customer service team so we can sort it out for you. In the absence of instructions from you, we will assume you want a refund for the returned goods.

As soon as your return has been processed by our warehouse, we'll email you to let you know.

In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with our customer service team and we'll confirm if it was received.

If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.

We are very sorry if we have made a mistake on your refund. Please get in touch with our customer service team who will try and sort it out for you as quickly as possible.

The following may affect the amount you have been refunded:

• The delivery charge, which would only be refunded for cancelled orders made under Distance Selling Regulations or if the goods are all faulty.
• Any discounts that were applied at the time of sale, which may not now be applicable

We will usually refund you what you paid for the goods but not the delivery charge except in cases where the order was cancelled under the UK Distance Selling Regulations, or the entire order was faulty.

Don’t worry if you have lost your Returns Form. Click here to download a copy and simply print it off, complete and include with your return.

If you are returning a non-faulty item outside the Distance Selling Regulations, then the cost of returning the item to us is your liability. Please note the item is your responsibility until it reaches us; for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.

You may return items purchased online to the following Superdry and Cult stores within 28 days of receipt. Superdry concessions cannot accept returns.

• Bath
• Bristol
• Crawley
• Leamington Spa
• London – Covent Garden
• St Andrews
• St Ives
• Truro

Items returned in branch may receive either an exchange, or store credit. Please note that store credit may only be redeemed in stores, not online.

Only items returned by post may be refunded.

If you wish to exchange in branch, you must present your receipt or a printout of your order confirmation email.

We ask that you take reasonable care of purchased goods whilst they are in your possession. This means that you may inspect and try on the goods as you would in our stores, but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged.

For your added assurance during the Christmas shopping period, all orders placed between 15th October and 24th December 2011 can be returned until 14th January 2012.

Please complete the Returns Form enclosed with your order and from there you can arrange for the item(s) to be sent back to us through any postal service of your choice. For your protection, we recommend you choose a postal service that insures you for the value of the goods you are returning.

Please note: it is very important that when you return an item that we know the order number to which it relates, your details and whether you want a refund or an exchange. Without these details we won't be able to take the action you require.

International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains 'returned goods' or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our clothes.

If you require a different size or colour of the same item, please indicate so in your Returns Form. And follow the returns process as stated below. If the new size/ colour is unavailable we will refund your card and email you to inform you of this.

Please complete the Returns Form enclosed with your order and from there you can arrange for the item(s) to be sent back to us through any postal service of your choice.

Items should wherever possible be returned in their original packaging with any enclosed documentation with a completed Returns Form.

It is very important that when you return an item that we know the order number to which it relates, as well as your details. please clearly state weather you want a refund or an exchange. Without these details we won't be able to take the action you require.

The cost of returning the item to us is your liability.

The item is your responsibility until it reaches us, so for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.

We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging should be retained, goods should not be soiled, torn or damaged

Please send your returned goods to:
superdry.com
Unit 4, Barnwood Point
Corinium Avenue
Gloucester
Gloucestershire
GL4 3HX

Please allow 2 working days from receipt of an exchange for us to process. Once an exchange has been processed you will receive a confirmation email (the email will be sent to the same email address as your order confirmation).

After receiving the exchange confirmation email please allow 5 days for receipt of the goods.

Customs Declaration

If you wish to return any items to us from a country on our international deliveries list, please note that you must complete a customs declaration indicating that the package contains returned goods. If you fail to do this, we are unable to accept any charges incurred in order for the package to reach us.

Your Returns Package

If you require a different size/colour of the same item, or a refund, please indicate this on your Returns Form and follow the returns process outlined below. If the new size/colour is unavailable we will refund your card and inform you of having done so by email.

Please complete the Returns Form enclosed with your order and from there you can arrange for the item(s) to be sent back to us through any postal service of your choice.

Items should also be returned in their original packaging, with any received documentation enclosed.

Please ensure you state the returned goods’ order number, as well as your address and whether you would like a refund or exchange.

Liability

The cost of returning the item to us is your liability.

The item is your responsibility until it reaches us, so for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.

Condition of Returned Goods

We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging should be retained, goods should not be soiled, torn or damaged.

Returns Address

Please send your returned goods to:

Superdry.com
Unit 4, Barnwood Point
Corinium Avenue
Gloucester
Gloucestershire
GL4 3HX
UK

Returns Time

Please allow 2 working days from our receipt of your goods, for us to process your return. Once this has been completed, you will receive a confirmation email (the email will be sent to the same email address as your order confirmation).

After receiving the return confirmation email, please allow 7 days for exchanged goods’ shipping, or 5-10 days for a refund to be credited to your account.