Absolutely useless company. I did not receive the boots I ordered and was instead sent a pair of denim shorts, despite being charged the full amount for the boots. On contacting their customer services, and then having to chase for a response, they could not even be bothered to issue me any individual response, explanation or offer of remediation. I received a standard response saying please return the shorts for a refund.
I have previously made numerous large orders with Superdry. The quality of their clothes has been steadily declining (I have recently had a jacket fall to bits and my wife has recently had a pair of their trousers discolour); however their customer service, which was once good, now also appears to be appalling. I will not be shopping with them ever again.
Good riddance.